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Koontz Lake Vacation Packages

This was a really disappointing experience. Our son needed a one-week stay in the area, and we booked this hotel for him that afternoon. As soon as he checked into his room, he called us to say it was infested with cockroaches. He went straight to the front desk, explained the situation, and asked for a refund because, honestly, who would stay in a room full of bugs? Instead, he was told he would still be charged for the first night, even though he left immediately. He found another nearby hotel that was clean and bug-free. I understand hotels have policies, but charging a guest after giving them a room with a cockroach infestation is simply not right.

Breakfast very limited and scrambled eggs were cold. Website listed free extended parking but actually charged $5.00 per night for extended parking. Not happy about that.

Entire lobby is torn up. Undergoing major construction. Hotel should have made this clear when booking. Staff was very polite and professional on the plus side. Rooms were clean. Breakfast was par for the course.