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La Roqueta Island Vacation Packages

I called to tell them that I was going to have a late check-in several times without any help because nobody at the reception desk picked up the phone. asked for towels twice, never received them.

I made my reservation thru expedia for 3 days, which per them my creditcard was charged. So I was asure i had a room reserved. I couldn't get there on the day of the reservation due to an emergency. I called the hotel and I explained my situation they said no problem but we need to change you card for this missing day which I agreed. I showed the next day and they said my reservas canceled because I didn't show. I told her I called and the guy I spoked to said it was OK. Long story short, I couldn't get my room back because it was already reserved by someone else and they didn't have anymore rooms available. TERRIBLE TERRIBLE. I traveled from California to Acapulco and I end up with no place to stay. Horrible service both this mishol bodas hotel & expedia.

Rooms were clean and the staff was courteous; privacy and safety are a plus.

Excellent service by the landlord. He’s very polite and patient and explained everything in detail. The place was very nice and clean