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Lake Butler Vacation Packages

So disappointed with the customer service regarding a double booking that was done as I was suffering from medical conditions. A resort with such high standards yet very poor customer support to meet halfway or even pay difference of rooms for new reservations. I asked to speak with general manager for resort and was unfortunately denied as I got no call back. Though the booking was done through Expedia in the end this resort gave final say on whether to refund or partial refund or meet us halfway to make both parties happy. They were not at full capacity either so the excuse of our room being offered to someone else was ridiculous as the same rooms were still available. Sad they chose greed over a simple remedy so we could have spent our time and money there. I do not recommend this resort due to this type of greedy business model.

The place itself is beautiful. The property has so many amenities which make it so enjoyable such as mini golf, the pool and the gym all of which is clean and new. Our apartment was amazing, super spacious, quiet, clean and overall amazing. The host was super friendly and communicated with us throughout our stay when needed. 10/10 I would love to come back!

Clean

The room was cooled by wondow AC and bed/pillows comfortable. It was a holiday weekend, so kids in pool couldn’t use it too mich. The bicycles were not usable (rusty chains & flt tires). Game room was a nice screened sitting area. Parking was outside the unit l.