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Hello. We stayed saturday september twelfth through monday morning, september fourteenth. As the physical property itself, it was very nice. The rooms were in nice size. As in the staff. We had many issues with the staff, including not being at the front desk. Numerous times throughout our time there. My wife and I were there for a football game and she was getting massages. The same day, and when she came back, all the doors were locked on the front of the building. So she had to walk around to the back to get in. When she got to the front desk, no one was there. Sunday morning, before the game and her massage, we talked to the person at the front desk which again he was not there, when we first got there and we requested the room to be serviced. And that we needed towels etc. When she got back, nothing was done. Which at this time was right around two thirty. She called down to the front desk and requested some towels, no one came. She called 2 more times and no one came. And around 430, she heard something out in the hall, went outside and see what was going on. And there was housekeeping, so she asked for some towels. I got back around five and the room was still not cleaned. Just a total lack of anybody being around to take care of any request that anybody might have is unacceptable. I wanted to say something on monday morning, When we left and low and behold no one was there at the front desk. We couldn't wait around because we had to catch our flights.

the front desk staff was lovely. I love the bed and the toiletries are nice. I only wish they offered free coffee in the morning. Valet was fast. The restaurant staff was also awesome.

The room was clean. The staff was polite. The gym was AMAZING

The manager did not respond to multiple attempts to reach him regarding the dryer not working. It’s important to understand that this is not a true hotel room or property, but extended stay apartments where long-term tenants reside in the same buildings as rooms that are rented for shorter stays. This caused an issue because our kids disturbed a downstairs neighbor while they were simply playing. There was no information left on how to dispose of trash, so we drove around with trash bags until we found the one dumpster for the entire property. The pool doesn’t look anything like it does in the photos, and its claim to be a “resort style” pool is a joke. There were cracks in the concrete and no shaded areas. The restrooms were not open at the pool and we had to walk into the front office dripping wet to locate a toilet.

Bottom line, would I stay here again? Yes, now that I've been through the check in process but that was an absolute headache the first time around. Also, apartment complex isn't very well kept up on the outside. Walkways were very dirty and the area was a bit run down. The inside of the apartment was pretty clean though and I had no issues with anything inside and it was a comfortable stay. The issue with check in is A LOT of miscommunication. First off, the address repeatedly given to me in texts and emails was for the head office, NOT the actual apartment unit. The head office knew about the Landing rentals but sent me to the wrong building in the very large complex. I finally go the correct address when on my 5th or so call to Landing, I was given a PDF via email that I was told should have been provided automatically. Second, I was also told, repeatedly that there was a key box in the walkway that I would enter a code into and that would give me the key to the apartment. I did find one of those boxes like they put on homes being sold so realtors can access the property but none of the codes sent to me would open it. Turns out, the multiple codes I was sent, over multiple calls wasn't for this at all, there is actually a digital lock on the door to the unit. ADDITIONALLY, the codes sent wouldn't have worked for that either! I was sent multiple 4 digit codes, the door takes a 7 digit code. I'm like 6 calls in at this point!!! WTH??

Everything was very nice for our “camping” trip. It was nice and relaxing