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Lanesborough Vacation Packages

The facilities and property made for a wonderful family visit to the Bershires.

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This is a great place to stay with a beautiful hotel and beautiful views from the hotel. The staff is great and the manager went out of his way to make sure our stay went well.

The room was reasonably clean and comfortable, and the location was fine. Unfortunately, the complete lack of communication and basic guest support made this a very disappointing stay. There is no front desk, and no Wi-Fi information was provided in the reservation details or in the room. I contacted the property three different ways: through Hotels.com messaging, by email, and by phone, where I left a voicemail. I never received a response through any of them, even by the following day. At a self-check-in property with no front desk, guests must have a reliable way to get assistance when something as basic as Wi-Fi access is missing. The accommodations themselves were acceptable, but this level of nonexistent customer service is unacceptable and significantly affected my stay. I’m glad I was there for only one night and not longer. I definitely will not stay here again. By the way, the attached photo shows the only thing left in the room: a worn envelope for tips. There was no guest information and no Wi-Fi information provided.

The hotel was very very clean and well taken care of. The breakfast was delicious and the staff was fantastic, friendly and knowledgeable,