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Lenoir Vacation Packages

The hotel is awful. It is less than ONE star. The pictures on the site and Expedia are false. There was mold and water stains on the ceiling and bathtub in our room and parts of the hallway. The ice machine does not work. The hotel is very dirty. There was no microwave in our room and the fridge was not working well. The area is in a run down part of town and not well lit. There is only ONE front desk staff person and they are gone about every hour for an airport shuttle run. You will have to wait until the staff member returns to check-in or check-out. Breakfast is just ok, but runs out quickly. Coffee is hot. The staff members we encountered were nice and trying to be helpful even under their poor working conditions and tasks of being the only staff member available and having to leave the front desk to shuttle guest to the airport multiple times a day. Expedia, please re-evaluate this hotel being a listing on your site.

The staff was very kind, nice and very accommodating. I appreciated one gentleman being very honest about my grandson being in the pool alone for safety reasons. Thank you!

Nice renovated room now the out side needs a spruce.

Bottom line, would I stay here again? Yes, now that I've been through the check in process but that was an absolute headache the first time around. Also, apartment complex isn't very well kept up on the outside. Walkways were very dirty and the area was a bit run down. The inside of the apartment was pretty clean though and I had no issues with anything inside and it was a comfortable stay. The issue with check in is A LOT of miscommunication. First off, the address repeatedly given to me in texts and emails was for the head office, NOT the actual apartment unit. The head office knew about the Landing rentals but sent me to the wrong building in the very large complex. I finally go the correct address when on my 5th or so call to Landing, I was given a PDF via email that I was told should have been provided automatically. Second, I was also told, repeatedly that there was a key box in the walkway that I would enter a code into and that would give me the key to the apartment. I did find one of those boxes like they put on homes being sold so realtors can access the property but none of the codes sent to me would open it. Turns out, the multiple codes I was sent, over multiple calls wasn't for this at all, there is actually a digital lock on the door to the unit. ADDITIONALLY, the codes sent wouldn't have worked for that either! I was sent multiple 4 digit codes, the door takes a 7 digit code. I'm like 6 calls in at this point!!! WTH??

The property was good, I would consider staying again

Property was located near route 95 and restaurants but rooms smelled musty like ac units had not been cleaned in some time or ever . Otherwise ok location for one night