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I saw a mouse in my room. Enough said…

Stayed with three kids. Ideal for families. Very clean and well equipped. Highly recommended

We booked this place on the understanding all accom would be of a high standard but on arrival we were relegated to rooms off the carpark which felt no better than a road side inn. It was very expensive for the level of accom we were given. None of the opulence of the castle accom was included in the rooms we were given. The whole point of staying in a place like this is for the history and the grandeur, none of which the carpark rooms offer. We asked the check-in clerk if we could be moved and expressed our displeasure with the accom. We were offered a refund which is helpful late on a Friday night after a full day of travel. At no point did anyone offer a way to turn such a negative experience into a positive one. When I said how much I had paid I was told I was lucky as it can be even more expensive! Also don’t book when a wedding is on as they take priority over all of the spaces. It was not possible to use a common area without the wedding party occupying it, including photos in the carpark! When we returned from dinner we were greeted with vomit through the carpark from the wedding guests. Perfect way to sum our stay up here. Never again!!

Good stay

My husband and I travelled from Canada to visit my relatives in Scotland. We were made to feel welcome right away and it felt like a home away from home and not a hotel. The staff were very friendly and very attentive. I would highly recommend this friendly hotel.