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Lower Alabama Vacation Packages

Perfect location great staff and tons around to shop and dine

No complaints other than my husband went to ER on first day with heart issues and has to have surgery on Monday. My hotel stay was up the 24th and I called to extend my stay and the person on phone said he could not help me I had to go back through expedia to extend my stay. I said cant I just book a new stay through you directly and he refused to help me. Mind you I am from Kansas and now we are having to stay 2-3 additional weeks for open heart surgery and to recover enough for the drive home. I ended up going to the hotel next door and they helped me with no problem so now I have a place to stay while my husband remains in the hospital. Lack of empathy and willing to help an out of state traveler facing a scary medical time with my husband was shocking to me. Did they not really not care enough to help a scared out of town wife who was worrying about losing her husband and being alone far from home and no support system in Florida???

The shower drain cover was broken loose and there was black male-dew in the shower, floor baseboard at the head of the bed around the night stand was very dirty. I have stayed here many times and have always loved this place but this time it just didn’t seem to be as welcoming as the other times. The bar tenders at the pool side bar were awesome love them.