Search Deals on

Makaha Vacation Packages

We were not made aware during booking that our reservation was being fulfilled through Zelloo/private management rather than the hotel directly, which meant we were denied hotel amenities and services we reasonably believed were included. Upon arrival, our 20th-floor room had no functioning toilet. We immediately reported it, were initially told to use a plunger ourselves, and were later asked to send a video. After nearly EIGHT HOURS without resolution—requiring us to repeatedly use the lobby restroom—we were forced to repack and relocate close to midnight, losing our entire first evening of vacation. The replacement room then had ROACHES throughout it and no telephone to contact the front desk or valet. Additionally, despite paying $41/day for parking, the garage was full Friday and Saturday, forcing us to find parking elsewhere.

We had 3 adults staying there. It was advertised for 3 adults, however, the futon foldout was only big enough for a kid. We took pictures of our adult kids and their heads went over the futon. However. After complaining, the owners dropped off a double/queen blow up mattress, about the 3 day into the stay, meanwhile one of the kids had to move into our room. So, bad news, the room was not set up for 3 adults, but good news after days of complaining, the bed was corrected.

Peaceful We checked in to a room, extended to another night since it was raining, instead of trying to accommodate in staying into that room until the next room was ready. I had to check out wait while it was pouring rain. The assistant was Vanessa, did not tell me there was a refrigerator where I could store the food we had already purchased, which I did inform her we had food. All she said that she could put that request in and that the room should be ready by 4p,. Check out from the other room was 11am. Room was ready by 2pm . So for 3 hours it was pouring and everything packed. The next day electricity goes out for one hour, while making breakfast, no back up generator. Again, check out 11am. NO SERVICE RECOVERY FOR THE DAY BEFORE AND DAY OF CHECK OUT FOR PIWER OUTAGE!. Same person, Vanessa, requested to at least check out by 12p. Which i thought was reasonable, being i did not say how I was Accommodated for the previous day. She says that the room has someone that needs to be checked in , so if I could be checked out ASAP. I was out by 1130p. As much as this area on the island can be so beautiful, and they have renovated from 10 years ago. Service has diminished for the amount you pay. The last time we had breakfast, and a upgraded room, since they did not have the room available at that time. What happened to Kama'aina and Aloha! It's too bad for such a beautiful place

Hotel muy bien ubicado,con bellas vistas a la playa y la ciudad.El personal muy amable y atento, lo que a veces el hotel esta muy ocupado y aturde un poco tantas personas a la vez.

This hotel was our last minute booking due to Lala hurricane in Honolulu. There were 6 of us, we were pleasantly surprised by the room size & had a comfortable stay. The hotel location is perfect too. The staff at front desk were polite & helpful. We will definitely come back.

Our family had a great time. The condo was perfect in every way. The lagoon was so nice and calm for swimming and relaxing at the beach was amazing. Would for sure stay again!!