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Makapala Vacation Packages

The check in process was very easy, even for late check in. The property was beautiful. We had an ocean view. There was construction going on in other parts of the complex, but did not bother us. They offered beach chairs and pool noodles for the nice pool. Had the pool to ourselves most times. Loved to be able to walk out and see the sunset every night. The room was nice. Loved having laundry and a full sized fridge. The fridge had some rust and the pull out bed had some kind of sand or something on it, but we just used one of our sheets to cover over it. The staff was very friendly. We loved the location. Just a short walk to the shops and restaurants in town. Overall we had a great experience!

There was bugs in the room and bed , changed to another room bugs again. review said there are fresh muffins and bread in the morning, there was nothing , the wifi was terrible, tv did not work , no coffee. it was the worst experience. also, no Air conditioning

Great location, quiet. Unit pretty dark and very dated looking. Had all the amenities I needed.

I really liked the apartment—it was very spacious and clean, with a large kitchen. There is a washing machine and a dryer.

We stayed in a clean 1 bedroom suite with an amazing sea view! The rooms cooled down once the windows and doors were open and the fans were blowing. Keep in mind that the check-in process isn't typical. If you want A/C for your room or have any needs for on-site staff, you must check-in before the office closes at 5pm. (If you arrive after 5, you will get your room key using a lock box and won't have the option for A/C if that is important to you.) The property is well maintained and a few minutes drive to Punalu'u (Black Sands) Beach. It was a 36 minute drive to the ticket gate of Volcanoes Nat'l Park.

Nice place, good value. Great overall experience.

Hotel is ok for the island, not much available for Hilo so we booked there. But it was a terrible experience for me and my family! I had to call over and over for housekeeping! They lost my rental keys & they double booked my room & strangers walked into my room while I was half naked. Very unprofessional. Their elevators is all broken! They didn’t warn any customers upon arrival that it was an on going issue for 3 weeks! I had these issues and staff was aware, they could’ve done a better job of taking care of accommodations.

Great place, great shops, nice rooms, but the beach is the best! Better than Hapuna, which is rated #1.