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Marmora Vacation Packages

Big beautiful property! However, unfortunately the customer service needs major improvements! Check-in time is 4:00 pm, room was not ready till 5:15 pm. Staff didn’t care much about being behind, they said it was out of their control. They did not give anything to compensate for the room not being ready. We asked about a late check out and they advised we had to be out by 11:00 am. Many guests were waiting to speak to a manager about the same issue, a manager was no where to be found!

I’m a little confused why the reviews are so high for this place. The hotel is in desperate need of a renovation. My room seemed to be a former suite split into two hotel rooms which made the configuration awkward and meant I could hear voices in the room next to mine through the locked door. The drapes were broken so one side wouldn’t open, and there was a constant buzzing noise coming from the air conditioning. I mentioned both of these issues to the front desk but nothing was done to fix the situation as far as I know. I decided to check out after one night and book a different hotel. I’m still waiting for a refund from Expedia.

Really unique hotel in a great area