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Matthews Vacation Packages

This property is listed as a hotel but in reality, it is just an apartment complex. There is no one manning a desk past 5pm. There is no one to call after 5PM since this is an apartment complex and not a hotel. The studio room was nice, but that is all I can say that went well with this "hotel".

Will stay there again absolutely love this place!

Bottom line, would I stay here again? Yes, now that I've been through the check in process but that was an absolute headache the first time around. Also, apartment complex isn't very well kept up on the outside. Walkways were very dirty and the area was a bit run down. The inside of the apartment was pretty clean though and I had no issues with anything inside and it was a comfortable stay. The issue with check in is A LOT of miscommunication. First off, the address repeatedly given to me in texts and emails was for the head office, NOT the actual apartment unit. The head office knew about the Landing rentals but sent me to the wrong building in the very large complex. I finally go the correct address when on my 5th or so call to Landing, I was given a PDF via email that I was told should have been provided automatically. Second, I was also told, repeatedly that there was a key box in the walkway that I would enter a code into and that would give me the key to the apartment. I did find one of those boxes like they put on homes being sold so realtors can access the property but none of the codes sent to me would open it. Turns out, the multiple codes I was sent, over multiple calls wasn't for this at all, there is actually a digital lock on the door to the unit. ADDITIONALLY, the codes sent wouldn't have worked for that either! I was sent multiple 4 digit codes, the door takes a 7 digit code. I'm like 6 calls in at this point!!! WTH??

I think the “Luxury home” part of the listing was a bit of a stretch but overall we had a good time during our stay. The frame for the king bed was terrible though, any movement no matter how small was incredibly loud to the point you can’t believe what you’re hearing is even possible. I greatly appreciated a call from the owner to touch base about checking out and what not, and unlike many other spots that expect you to deep clean the house before leaving, this one had no such requirement.