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Middletown Vacation Packages

The TV service didn't work, there were a couple of burned out light bulbs in my room and the light switch by the door did nothing so I almost tripped going into the room. The free breakfast was in the lobby which would have required me to be buzzed in. The front desk did not check my id nor did he tell me where any amenities like the ice machine was. The a/c while off when I got in the room worked quickly and kept the room cool. The bed and sheets were clean and soft.

Escalator broken, one elevator broken, a lot of deferred maintenance, air conditioning not working in the room. If this type of deferred maintenance continues I don’t see it lasting. It was as a real disappointment because this used to be a very nice hotel.

It was a nice play to stay but….the parking was not good and there was no breakfast included.

Very clean and easy to check in and stay. The room only had decaf coffee keurigs and we were in a hurry so we didn’t notice until too late to ask for more. Otherwise we were only there for less that 11 hrs to sleep.

horrible horrible HORRIBLE customer support.. to the bald man working the front desk who over booked the hotel and gave the people who walked in to check our room.. you have the worst attitude and energy i have ever experienced, and i don’t ever leave reviews.. when checking in with my friend who made an online reservation we were told our room and reservation was non existent… then what are we looking at on our phone?? then proceeded to be no help and have a snarky and dismissive attitude towards us.. then when we called customer support and they called him to trouble shoot the problem he said and I QUOTE “i don’t know that’s between you and them to figure out” terrible experience if i could give 0 stars i would.. on the plus side got to see an Abraham Lincoln impersonator while this was happening so that was cool..

We liked the 12:00 checkout time, and breakfast that lasted until 10:30. We were able to participate in a morning event, and then return for breakfast and a shower before our departure.