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Millbank Vacation Packages

I brought my son to Toronto to watch the Yankees beat the Jays as a middle school graduation present. Unfortunately for us we did not see the Yankees win but the hotel was a huge win for us! Upon entering you are greeted by friendly staff and a relaxing aroma that really set the tone for our entire stay. Our room was wonderful. The older I get the less I handle traveling well because I find rooms to be dirty & very uncomfortable, I am the person who will typically clean the room myself upon arrival and I always stay at 4+ star hotels. As soon as I entered the room, everything just felt, looked & smelled clean. I had zero urge to clean (except the remote, which is a habit I will keep). The bed and pillows not only looked inviting, they were! Not too hard, not too soft for my aging body! There were eco-friendly elements everywhere, different woods sourced locally and the water on the entire property was filtered! Room service was very accommodating, one night we did not realize the time and ordered 3 minutes before closing. The gentleman was so kind, got our order to us and even remembered us the next time we ordered! Amazing! So many little things made this property worth every penny but I think what made it even more special was the little note and special treat they left for my son, congratulating him on his graduation! In this world today who does that?! They do! Highly recommend

The staff were all amazing. The breakfast buffet is next level good. The location is brilliant. I love this place.

Check-in went great. The space was clean. We love the location. There were three of us and we only had towels for one person. I notified the Booking They responded a bit later that they would look into this and have someone bring some up for us. Unfortunately, we checked out before hearing anything back or receiving any additional towels. Upon checkout, I let the Booking know again that we didn't receive any towels. And they brought to they were in the dryer. I wish I had known that earlier. Two of us slept in the bed, which was a very hard mattress and one slept on the couch. The individual on the couch had a much better sleep.

Plan to bring your own towels (unless you're fine with a hand towel for bathing), soap and shampoo as none will be provided. There is no street parking in the immediate vicinity. You may choose between paying them $20 to park or just use the many spots available for public use at $17/night right in the same building. Their communication is about the worst I've ever experienced. So be sure to check-in, make whatever inquiries you need to make well in advance as their team will need to "check with their supervisor" or "check with the cleaning team". If you're able to contact them by telephone (I was only 50% successful), be sure to talk fast as they will just randomly hang up on you and you'll be standing on a corner in Toronto wondering if you'll ever get into the $400 advertised flat that winds up costing $635 after additional fees.

No one served our room with clean towels for the three days while we were staying there. There was no coffee, condiments, and no one came to refill. Our washing machine was broken. They left only one dishwasher cleaning tab when we checked . There was construction on the balconies which we were informed of. But it was very noisy through the whole building. The hotel is tired and needs some updating.

Property was in a very convenient location to downtown and was as advertised. The checkin process was not smooth and owners were not very responsive, only willing to send non-links through Expedia. The would not call or text. At checkout, we were charged for damages and broken glasses which were not used, and were not reasonable to tell us where things were found.

Didn’t get the room we asked for, toilet didn’t flush, constant fire alarms, thin walls, host could not provide us with the room we paid for, refused to refund/discount us.