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Mineralwells Vacation Packages

Clean room, good air conditioning, nice shower

I really loved the courtyard for music, drinks , and dinner.

Cigarette burns(holes) in my bedding. Dingy, deplorable, smelly ghetto hotel. The pool is closed, the ice machine is broken, the outside security door lock non functional. No fresh coffee in lobby in AM. Instead the staff literally took yesterdays coffee in the carafe, poured it into a container, then microwaved it for 5 minutes, the poured it back in the carafe. All while I watched. Disgusting. Who knows how old that coffee really is. DO NOT stay here. Strongly advise against it. Good water pressure in the shower and the AC worked very well.

Terrible experience never going back

AC condensation leaked and the carpet was soaked in an area of about 3.5 sq ft area. Made humidity in the room increase and stink. Called and got another room about midnight and the TV had no signal. I stayed there once before and had TV problems as well. Risky stay….

We got the king with separate sitting area. Room was big but smelled musty. TV was satellite and reception only worked about 20 percent of the time. The rest of the time it was either froze or pixalated. Breakfast consusted of scrambled eggs, sausage links, biscuits and gravy, pancakes, and various cereal. It was decent but pancake maker was broke. They had work going on at the hotel and I think the workers were sleeping in their trucks in the parking lot at night bc every night there was a group of them (10 to 12) sitting in the grassy area at the side of the hotel being extremely loud and having a little party with the stench of marijuana. The pool and hit tub was nice but dont think a 24 hr pool is good for the kiddos bc adults only after 10. No kids even if accompanied by a parent. I will not stay there again and woukd not recommend

The initial assigned room had a very prominent odor that was somehow not picked up on by the staff prior to our stay. Cleaning staff did everything they could to fix it, but after leaving for a few hours and coming back, it was still there. After raising the complaint to the staff, they assigned is a new room right away, which had no issues at all. Overall satisfied, but they should do some deeper room cleanings more often.

Our room was dirty along the baseboards and doors, the shower handle didn’t work and had to have someone fix it, the shower was dirty along the perimeter. We forgot a couple things in the room and they threw them away.