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When we saw the photos of this property, we felt like it was going to be a little hidden gem. It looked updated and cozy. When we actually checked in, we were disappointed. For the sake of character limit I’ll list off our pros & cons: Pro: -pretty location close to Hwy but far enough off that you don’t hear the noise. Cons: -confusing to find unit, signs directing would be helpful. -from parking you walk across a large deck meant as a common space. Large trash can was out and heaped with trash; stayed there our entire stay. Lots of miscellaneous house keeping items also left on deck. -room felt fairly low quality & not well done. You can tell that everything was remodeled DIY, not by a professional. Which is fine, but there were things like the carpet pulling up around the perimeter bc baseboards weren’t completed. The kitchen was laid out so that the full size trash can was right next to the head if bed. -headboard was loose and smacked against the wall every time you moved. -jacuzzi tub was cracked & looked old & worn in a way that makes you unsure how clean it actually is. Neither of us would use it. -water took an extraordinarily long time to get hot. We were disappointed enough in the room that we chose to go somewhere else for our 2nd night. I texted the # given per checkout instructions & never got any reply. We never saw any manager or staff while there. We booked this room bc of great reviews so I wanted to offer my honest experience.

We recently stayed at The Arrabelle during a special Colorado trip with my elderly parents. The property itself is beautiful, the location in Vail is excellent, and the front desk staff were courteous and genuinely tried to help when we raised our concerns. Unfortunately, our assigned room did not match the expectations created by the room photos used during booking. While I understand that hotels use representative images and room assignments vary, our room overlooked an enclosed courtyard and neighboring buildings with virtually no view or privacy. It felt much darker and more enclosed than the bright, open rooms shown in the listing. Another challenge was the unusually high beds. My elderly mother had significant difficulty getting in and out of bed, which made the stay less comfortable for her. We asked if another room was available, but the hotel was fully booked, so we understand there was little the staff could do at that point. My biggest suggestion would be for the hotel to provide clearer information about room views or offer room categories based on the view (courtyard, village, mountain, etc.). That would help guests choose the experience they're expecting and avoid disappointment. The hotel itself is lovely, and the service was polite. I simply wish the room we received had better reflected the experience presented during booking.

Everything about our stay was great

Very comfortable

I stayed for six nights and it was everything I needed for a comfortable stay!

Amazing experience from start to finish. The accommodations were beautiful, clean, and incredibly comfortable, and the staff made the entire stay feel effortless. Every detail exceeded my expectations. I would absolutely stay here again and highly recommend Hotel Polaris to anyone looking for a top-notch experience. 10/10!

Great location, friendly staff and a really nice room. And the price was great compared to surrounding properties, will stay here again for sure!

Called ahead and was told room would be ready in 20-30 mins. When we got there we were told it wasn’t ready now and we had to wait an hour longer. We paid for a Mountain View and waited for a high floor, the AC was broken in that room so the front desk moved us to a different room that ended up not being a Mountain View. We refused that room and were eventually given another room on a low floor that had the view of a roof and AC unit. The robe was dirty with a mud footprint on it and the slippers had self tanner and long hair all over them. The iron in the room was also messed up with plastic melted on the bottom that would have ruined our cloths if we didn’t notice first. After telling the front desk all of this, they offered no compensation or adjustments and just kind of ignored it. Front desk staff in general didn’t seem to know what they were doing. Very high expectations for this hotel and none were met. Would never stay there again. Shout out to the guy who helped the first night though. He already did his best to make something work for us.