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The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

Our stay at Juliana Hotel Brussels was wonderful! The front desk staff was incredibly kind, welcoming, and helpful throughout our stay. The dinner at the restaurant was absolutely spectacular, and the breakfast was honestly amazing — everything was delicious and beautifully prepared. The hotel has a great atmosphere and excellent service overall. We truly enjoyed our experience and would definitely return!

We loved the hotel. The location was great, it was very clean, and the air conditioner was amazing. The walls are thin, but I travel with a noise machine so it was never an issue for us. As Americans, traveling in the summer in Europe can be difficult because of the ac differences. This ac was just like ours back home. Worth every penny for that alone.

We had a wonderful stay - the hotel is in a quiet location but only a few minutes walk from lots of shops, restaurants and cafes. The hotel itself has friendly, helpful staff and a lovely courtyard garden for coffee in the morning or a drink in the evening. Rooms have everything you need and a comfortable bed. Would return and highly recommend to others!

Lovely room, lovely staff, lovely location! We loved our stay at Hotel de Orangerie and will stay here if we are ever in Bruges again. Highly recommend!

We stayed in a mansion suite which was amazing. The room was very spacious and clean. The staff was very friendly and helpful. There was a delicious welcome box of Belgian chocolates waiting for us upon arrival. The buffet breakfast was incredible with options for every type of diet and a beautiful dining room. The spa was a lovely way to end the day. The location was ideal, quiet yet walkable distance to everything. I highly recommend this hotel for couples. It may be a little less appealing for a family due to the open shower which does not provide any option for privacy.

As I arrived at this hotel, my heart sank. I have stayed in NH hotels before, never one like this! The front entrance is dark and foreboding, as you enter the cracked glass in the revolving door, does not help with the first impression. I was assigned a room that was a throwback to another time, the room was dark and miserable, with a tiny bathroom, which had clearly remained untouched for many years. The corridor carpets are old and stained, with grey paintwork failing in any recent attempt to "freshen" up the place. I was then assigned a superior room, which was better, still not good. The shower area had visible mould, which is easily treated with proprietary cleaners and they had somehow managed to stick two lights to the bathroom mirror with double sided tape! One light had started to drop down and there was also a razor plug that was a potential health risk, in my view. This stay was really disappointing and i cannot give any form of recommendation, other than NH do a full refurbishment of the property. I am not sure how regularly star ratings are reviewed, this hotel is definitely not 4 star though.

Exceptional design!