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Mount Cutler Trail Vacation Packages

There was absolutely no communication with anyone. I messaged many times with different questions or when the TV wasnt working. They never answered once. We had booked a 2 night stay but ended up leaving after the first night. This was my first experience with a host that ignores you. Good luck!

Very clean, tidy and everything was great!

The room was very good but the check-in was horrendous. There’s two different buildings and the instructions and building signage is vague at best. The instructions for the codes for the doors were not good at all. But the worst part was the there was no parking next to the bldg. there is underground parking but I had no code for it. When I called the number for assistance I was told that I had not completed the form for parking (was never told about any form). He sends me the form and it states that’s it’s $100/ night for parking. I call back to ask about it and the response is “ yea it’s really high”. So we have to unload our bags on the curb, I go park a block away in a dirt parking lot and then walk back to try to get into the bldg. it took us 1.5 hours to get into our room with no less than 5 calls to “the front desk”wherever that was.

The townhome was beautiful and it was walking distance to everything we needed. There was plenty of room for my family of four to spread out and have our own spaces. The only thing I would complain about is the directions to check in sent us to the wrong location.