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Mount Vernon Vacation Packages

The room was large with an amazing comfortable bed, beautiful shower and plenty of space for your belongings with a breakfast bar and fridge. The spa area with the pool was a bit far for our hip problems. Jess at the front desk was very friendly and gave us some tips for exploring the area from the Capital down Western Ave to the lakes and ponds in Winthrop.

The customer service at this Best Western was very good, and the staff we interacted with were friendly. The beds were clean and comfortable, and I appreciated having a Keurig in the room. Unfortunately, the condition and cleanliness of the room itself left a lot to be desired. The wallpaper was bubbling and peeling in several areas, and there were flies in the room. The shower curtain was yellowed and visibly dirty, with what appeared to be mold on it, and the shower curtain rod was coming loose from the wall. There were also broken tiles and areas of rust on the ceiling. Most concerning was a chair in the room that had noticeable white stains on it. I obviously cannot say what the substance was, but given its appearance, it was extremely unpleasant and made us question how thoroughly the room had been cleaned. Additionally, the hotel appears to be filled with permanent residents. As a veteran, one thing that bothered me was the condition of the American flag outside the hotel. It was visibly tattered, and in need of replacement. I understand that flags are exposed to the elements and wear over time, but once a flag reaches that condition, it should be retired and replaced. For me, seeing the flag displayed that way was disappointing and showed a lack of attention to something that deserves basic care and respect. The room needs significant maintenance and a much more thorough cleaning. With some attention to housekeeping and repairs, this could be a much better stay.