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Room was very comfortable and clean with nice amenities but no fridge to store my meds in. I was fortunate that I had frozen water bottles so it was able to stay cold during my stay.

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

The property itself is nice and luxurious yet very comfortable. The staff are kind and attentive. The views are unique.

El Hotel en sí es un clásico, buena atención, un hotel bonito y muy bien ubicado, pero en general en condiciones regulares, le falta mucho mantenimiento a los muebles, LOS CUARTOS NO TIENEN AIRE ACONDICIONADO (Dicen que sólo el 6to piso tiene), y en verano hace mucho calor. No debería ser 5 estrellas.

The hotel is right by the station which is very handy for a multi centre holiday and it is very central for everything you may want to do in Bern. The staff were very helpful and pleasant. The roof terrace is beautiful and the rooms are really well equipped really comfy beds and brilliant showers. We didn’t eat at the restaurant so can’t comment on that, breakfast was 40 chf per head which seemed a lot so we used local cafes instead. There was also a 200 chf deposit per night … we were there 3 nights and had 2 rooms so 1200 chf and that was unexpected and seemed steep but it was returned within a couple of days of us leaving- something to be prepared for from a cashflow point of view.

Very cute historical building. Great location. Mohammad was great help in the restaurant.