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The location and cleanliness

The Marina Inn at Grande Dunes is beautiful from the outside and the property itself has a lot of potential, but unfortunately the inside was a major disappointment. The rooms and common areas feel very dated, with old furniture and décor that really need to be updated. For the price and the reputation of the property, we expected the inside to be much nicer. Our check-in experience was especially concerning. We were given a room that already had someone staying in it. We opened the door and discovered the guest was actually in the shower. Thankfully, the staff was very nice and handled the situation professionally, but it was definitely an uncomfortable and unsettling experience. We also ordered food at the pool and waited about an hour for it to be served. That was frustrating, especially while trying to enjoy the pool. To their credit, the staff did take the charge off our bill, and we appreciated them making that gesture. Another disappointment was that our room had no refrigerator at all, which seems like a pretty basic amenity for a hotel of this caliber. The staff was friendly and courteous, and we appreciated how they handled the problems we encountered. However, the outdated interior, room mix-up, long wait for food at the pool, and lack of a refrigerator made the stay fall well short of what we expected from the Marina Inn at Grande Dunes. The exterior and grounds are beautiful, but unfortunately, the inside needs a significant update.

Needs to be remodeled…furniture worn in room…should have been better with nightly price paid

The only thing off for me was the notation of beach chairs being an amenity. They had to be rented. If I’d realized this I’d have taken my own. Otherwise, no complaints. Room was nice and clean, service and food was good. Is definitely go back.

Todo estaba muy limpio