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New Florence Vacation Packages

The hotel was adequate for the purpose of the trip.

Very responsive, great location, awesome hosts! 10/10 would recommend.

The staff at the Westin was extremely helpful and proactive. The initial room they gave us had some issues, including a smoke-like smell (not cigarette smoke). As soon as we notified reception, someone handled it extremely professionally, and within minutes we were moved to a much better room.

Stayed in a one bedroom King and the room (1105) was great except two things. The King bed was a true King size but the mattress was more of a futon mattress than a real mattress. It was only about 4 inches thick so it didn't really provide much support. Other thing is the pull out couch. The staff do not clean under or between the cushions. If you need to use the pull out make sure you call ahead and tell them to clean it. I always bring an inflatable for the kids so i kept that couch closed. Side Note: The Xfinity TV is very glitchy and we weren't provided Wi-Fi information at check in but we have hundreds of gigs of data on our phones so didn't need it, but it would have been nice to mirror our phones to the TV. Oh, and in/out parking is a pain since every time you want to leave you need to go down to the front desk, validate the ticket then go up to the parking and exit. You then need to discard that ticket and get a new ticket when you come back and the cycle starts over and over again. Can't they just give a "special" ticket for guests that they keep for their stay for in/out?

I drove from Chicago to Pittsburgh in the middle of the night to arrive to find out the room I booked was given to another guest.