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DO NOT STAY HERE——What should have been a relaxing stay turned into an infuriating and exhausting ordeal due to gross negligence and unprofessional conduct by the property management company overseeing this privately owned condo. On my second day I left briefly for breakfast and after I returned I was shocked to discover that the door code to my condo did not work, leaving me locked out of the property. I called the property management office multiple times before anyone answered. When I finally did get through, I was placed on hold for over 50 minutes before anyone offered assistance. Being stranded outside the property that I paid for is completely unacceptable. Also the shower-head broke off, rendering one of the bathrooms unusable. I was happy to pay the nightly rate but I requested a refund of the property management fee, given that the services it supposedly covered—responsiveness, maintenance, and reliable access—were nonexistent. My request was denied, and instead I was offered a $250 voucher, which is entirely insufficient and frankly insulting given the circumstances. What I received was hours of inconvenience, unresponsiveness, and unacceptable conditions. I would NOT recommend this property as long as it’s being managed by Eurorentals.

Clean caring beautiful

Our stay was good overall, but I would not recommend staying in Unit 9. It is on the first floor, right next to the restaurant, which makes it very noisy. Every morning starting around 7 a.m., you can hear people talking right outside the door as they line up for breakfast at the Butler’s Pantry. In the evenings, you can also hear people and staff cleaning. The noise was disruptive throughout the day, making it difficult to get a good night’s sleep. If you’re a light sleeper or sensitive to noise, I would recommend requesting a different unit. The location of Unit 9 makes it difficult to enjoy a quiet, restful stay. I wish I would have known that before I booked.

The view of Lake Champlain is beautiful. We really liked the breakfast to go bar. Only one complaint. There were flies buzzing around room one. The windows were closed, but we could not see where they were coming in from.

When we arrived and checked into our room, the bed was not made and there were dirty towels. They did switch us rooms. but there were raccoons outside the window all night long due to trashcans not being dumped.