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Newton Vacation Packages

Excellent location for the things we wanted to do or see.

This is a great property to stay and meets all of my needs. The front desk associate, Maria, was friendly and helpful. The parking is easy; the location is convenient. The morning coffee is always fresh. Great place to stay.

When I arrived at the hotel at 4pm I was told my room wasn't ready because the house keepers are under staffed. I had a conversation with the gentleman checking me in who than went to check on the room and it was ready. I left the next morning at 11. Around 9pm I noticed I left my mom's blanket who passed away a week ago. I went back to the hotel and the same gentleman helped look all over but couldn't find my blanket. I was upset and crying explaining to him how important that blanket is to me. He called the owner and told him I was being rude to him so his boss was extremely rude to me. He said I crossed the line when I made his employee call him in tears because I was being rude to him. Of course I was upset but in no way was I rude about the situation. I was treated like extremely rude and the house keepers stole my mom's blanket. All day I thought the blanket was in the back of my car. I understand it was late when I returned back to the hotel but I expected my blanket to be put in an area where people leave there stuff so guest have a chance to retrieve it. I also booked this hotel for the pool which wasn't available. It has no water. I will never stay with this chain of hotels again.

The room was clean overall; however, there was a significant lack of decent maintenance. There are patches on the walls, a peeling ceiling, uneven lightbulbs, and colored bathroom walls splashed with human blood or fecal residue. Aldo the staff is very nice welcoming and friendly, this issues dont help the place feel completely pleasant staying. Landscaping is very neglected, with overgrown bushes extending to the sidewalks, and building exteriors need repairs as part of exterior maintenance. I think the place could be a much better place to stay; it has the layout to be, but the lack of these little issues doesn't speak very well. You guys are better than that