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Nordman Vacation Packages

Disappointing stay—accessibility, safety, and breakfast issues I stayed at this hotel with my elderly parents and requested a room close to the parking lot for accessibility reasons (properly, they don't have an elevator). Instead, we were placed on the top floor in the last room, and the hotel refused to change it. During the night, there was a burning or electrical smell from the heat pump. I reported it, but the hotel still would not move us. Their only suggestion was to check out immediately, which was not realistic late at night. We had to keep the window open because of the smell, which meant listening to very loud highway traffic from I-90 all night. The next morning, the hotel would not provide the breakfast included in our booking for all five guests. Although our reservation included breakfast for five people, we were given only two snack coupons. When I explained the situation, I was told that two coupons were the maximum allowed. I was told the manager would contact me about these concerns, but after several weeks, no one called or followed up. Overall, this was a very poor experience, especially for the families. I would not recommend this hotel based on my stay.