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North Carolina Mountains Vacation Packages

Joe, the manager at check in was without a doubt the deciding factor for future visits, which there will be nine. We waited close to 2 hours for our room which, initially wasn't cleaned yet. An hour later,still not cleaned. Ina checked us in and told us we would be in building 3. Riverside and view, fireplace, king bed, as per our reservation and paid in full at the time reserved. They ultimately gave our room away to another guest and decided to place us in a different building without a riverside or fireplace. I told Joe this wasn't acceptable. He chose to challenge me, raising his voice saying "Who told you that you were in building 3? That's not what it says here!" Ina was there and said she did. No apologies from him, poor PR, poor service recovery. Close to 6 pm we got our room, which overall was ok. Definitely dated, no usable towel bars or hooks, sink smelled musty, hot and cold water control in shower us backwards. Hot side is cold water. Bed comfortable. We prefer the "old Gatlinburg" feel but even old Gatlinburg rooms had towel bars! Balcony and fireplace were pleasant, however, cigarette and cigar smoke was present intermittently and there was significant smoking on property. We asked housekeeping for towels, but, they never arrived. I was able to find an extra under the sink. Overall I have no real issue with the room. Ina and Donna were extremely nice and accommodating. Joe however sealed the deal. We won't return.

Everything was wonderful from the time we pulled up to the valet station through the entirety of our stay. The staff were friendly and helpful. The room was immaculately clean. We even asked to stay for an extra night that they were happy to accommodate at the front desk and even gave us the discounted third party rate. There are so many little perks that make this a special experience: happy hour in the darling library lobby, sunset views from the rooftop bar/restaurant, a darling breakfast basket left outside your door each morning. The room was wonderfully set with a cute sectional couch facing the arched windows away from the comfortable king size bed. There was a snack basket and fridge full of goodies at a reasonable price and complimentary water, hot beverages and soda. They have luxurious soft robes and slippers ready for your comfort. The location is perfect with restaurants, entertainment, shopping all within walking distance. I highly recommend.

The place all together was very quiet and no issues. My main thing is the AC. We had an upstairs/downstairs unit and the upstairs would not cool, we all had to sleep with no blankets & that’s an awful nights sleep. The phone number on google was not up to date so trying to get ahold of somebody to figure out check in was a hassle & the number it has on the building to call if you check out before the building is open is not a working number also. The place was very cute, very quiet, & the staff is VERY FRIENDLY but for a family of six, we probably won’t be staying here again.

Wonderful in every way! Truly feel honored that we were able to experience it.

We loved the pool, the kids had so much to do if we didn’t want to leave the hotel. The breakfasts were really good also. Also, it was within walking distance to everything in town which was great because we didn’t have to hassle with parking.

We will be staying here agin.

The apartment was clean and comfortable. The view was great. The electric heater in the living room was a bit noisy. The bathroom was recently renovated and nice. The staff person at checkout was very nice.