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Old Saybrook Vacation Packages

Fast and effective check-in, great amenities in the building. Kitchen well furnished. Overall great experience.

The parking situation is very unclear. There is a small sign far from the lot that warns of towing but nothing in the area where you park. No significant warnings in communications with host.

The only parking option as a public garage a 5 min. walk away. The breakfast was very poor - plastic flatware, oatmeal delivered in a paper cup not yet fully cooked, pre-packaged eggs. Yuck.

They don't promote themselves once you check in. No channel guide, No hours for restaurant, no posting in the room for things such as room service and such.

Check in automated, but the key box was broken and it took me 30 on the phone with IT to get the keys. When I entered the apartment a water leak in the city had destroyed a chunk of the ceiling and there was a mess of drywall and dirty water on the floor. The firm tried to relocate me an hour away before promising to clean up and repair the problem while I was out, but maintenance never arrived. We had to book a hotel nearby. These people are incompetent