Search Deals on

Otis Vacation Packages

The room was reasonably clean and comfortable, and the location was fine. Unfortunately, the complete lack of communication and basic guest support made this a very disappointing stay. There is no front desk, and no Wi-Fi information was provided in the reservation details or in the room. I contacted the property three different ways: through Hotels.com messaging, by email, and by phone, where I left a voicemail. I never received a response through any of them, even by the following day. At a self-check-in property with no front desk, guests must have a reliable way to get assistance when something as basic as Wi-Fi access is missing. The accommodations themselves were acceptable, but this level of nonexistent customer service is unacceptable and significantly affected my stay. I’m glad I was there for only one night and not longer. I definitely will not stay here again. By the way, the attached photo shows the only thing left in the room: a worn envelope for tips. There was no guest information and no Wi-Fi information provided.

Easy check in, but a bit different since there is no staff to help check in. Had to find things on your own, but that was not difficult. Outside furniture could use and upgrade as our friends almost fell through the chair. But is was wonderful being able to sit outside, have appetizers, and play a game or just relax. All other guests we ran into were nice. I would return.

Our favorite place to stay!!

Beautiful location with a fantastic chef and meal options. Lee the bartender was great, too!

Our weeklong trip meandering the roads of Vermont was made more memorable by our stay at the Brook Bound Inn! The property is gorgeous and impeccably maintained! Our room was clean and so quiet! The bed was comfortable, and the blackout window blinds allowed us to sleep a little later than normal. The bathroom was very clean with a large shower and great smelling body wash, shampoo, etc. Jake and Hope were so helpful before and during our stay. We also appreciated the robust WIFI. We didn’t try the amazing pool this time, but we will for sure on our next trip!