4/10 Poor
Shaunquisha
Traveled with partner
Jan 11, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
When we were so excited to stay at innfiniti until we arrived and noticed that the hotel is in the middle of poverty where we witnessed unpleasant encounters, the buildings around it were unlivable and a lot of panhandling was happening when we walked to stores. We had to inspect 5-6 rooms to find a room that was clean enough to live in. One room I turned in the light and there were roaches in the bathroom. The hotel did not give face clothes to wash so we had to get our own. The hotel was very unclean and we found ourselves putting out bags up to ensure no bugs got in it. The pool area bar was not open and not even the bar downstairs where the restaurant was. We were told the restaurant was closed and that bothered us because every-time we travel we are able to enjoy the place we paid to live but that was not the case here. There were even signs up about not eating in your rooms. We have never vacationed and couldn’t eat in our rooms. It’s a vacation where else would we eat. We even tried to contact Expedia to get a refund and find somewhere else to go but once Expedia called they informed that the manager did not speak English. This is the worse hotel we have every stayed in coming out of the country. The only good thing I can say is that the staff was nice and responsive. I think they knew that had to be at least that because the hotel is just unkept. This hotel has so much potential but needs a lot of work. More staff, deep cleaning, and some love in it.
Shaunquisha
Stayed 7 nights in Dec 2024