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The room was fine but as we went on the hottest day of the year it was like an oven. We were provided with a large fan though. Other than that it was a lovely building and the staff were great.

Lucknam is simply the best hotel that I have stayed in, in the UK

Room great and very clean. Staff friendly and helpful. Breakfast options very good and very tasty Would stay again if in the area

Great stay, friendly staff

Very friendly staff. The reception desk is up 5 flights of stairs. Use the lift, much easier

wonderful stay — Pedro was very responsive and helpful, and the place was top-notch

The hotel is promoted to be grand and up market and the reality is that it’s so run down and in serious need of renovation. Every room has its own unique bad smell; corridors - musky, lift - BO, restaurant - indescribable but stale would resemble it. The whole place is dark and dingy, sparse and difficult to see how it’s sustainable. I appreciate the history of the building but I’ve never experienced anything like this… it was like a rabbit warren of run down office doors and endless empty unused spaces and corridors. Some areas were being renovated but left uncovered and an eyesore. Really disappointing as I booked it for a special birthday surprise… a surprise is what we got and it wasn’t welcomed.