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Pinckneyville Vacation Packages

Staff were incredibly helpful and very polite. Every staff member we encountered was positive and doing a great job. We had a few issues like the blinds in our room not opening and a hook that needed to be repaired, but we only stayed for a short period so it wasn’t a huge deal. We utilized the valet parking and we were very happy with that decision. The location was ideal for walking to the stadium and city museum. The breakfast options changed both morning we were there which was great.

Great!

I appreciated the open coffee bar and snacks.

The manager Andre along with the rest of the staff was great and helpful. The staff were polite and answered all questions and were respectful and professional.

Beautiful rooms

The stay wasn’t horrible, but I would’ve expected more for how much I spent per night. I paid for/booked a higher level floor, but was told no rooms were available. The first room we were given was not clean…unmade beds and towels on the floor. The second room we were given was Ok, but lower level so a lot of noise. Coffee machines were in the room but they were out of coffee cups. So the only way to have coffee was to pay for it in their restaurant or walk to block to local coffee shop. I know, petty things to point out…but again I’d expect a lot more for my visit given the price per night.

Great value but room not clean. The floor was not vacuumed. Desk staff covering desk and Starbucks cafe at same time. Guests had to wait due to short staffing.

This is a tough one for me to rate because I liked lots about the property and disliked a lot. The good: * huge, comfortable rooms * great location * free parking * friendly staff The bad: * the housekeeping is slow, non-responsive (example: they didn't take out our garbage for days, even when requested) * smoke smell permeates the whole property * terrible, and I mean terrible, internet quality