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Pinecrest Vacation Packages

Great service Room and hotel very clean Great pool with a nice view

Dear Ms. Valentin, I’d like to formally, in writing express my gratitude and sincere appreciation for the courteous and elegant treatment that my love Rakela and I received this past weekend at your two hotels. A water pipe breaking and shutting down your hotel on a World Cup Internationally fully booked weekend is as bad as it gets in hospitality. In spite of this challenging moment I’d like to thank five of your employees that I dealt with in no certain order. Solange- front desk receptionist moved us quickly in the system and stayed present, caring, classy, professional and attentive - she moved us and without us asking helped us with some of the finances of the room due to missing a birthday celebration. She also followed up with a call the next day to check on us. A tall thin Caribbean Man / very handsome slightly graying bell man who alerted us to the challenges and pre warned us to to start packing and move quickly given the gravity of the situation. Very serious and great demeanor in handling the movement of belongings. Sophia- the Sunday front desk executive who graciously obliged us with a late checkout situation - even though the mounting challenges of the prior days seemed to only cascade and continue to be challenging. She never flinched or hesitated even while the guests close by were expressing their displeasure with that situation. Neisha Valentin- an outstanding leader of her team in the face of massive adversity. She made it all happen for us and

Just need ice or an ice machine

Amazing property

No trolly available when check out. No one be able to help, service bad for the breakfast. No one offer drink for 20 minutes.

It was amazing from check in till check out ! Loved every second of it ! Will be coming back soon !

Check in was a hit or miss. We weren’t able to get our code until we paid the security deposit which the link that was provided was not working so it was a bit of a hassle. Also, when we officially got settled we noticed a few issues throughout the unit. One of the rooms is missing a TV remote, and the TV itself appears to be glitching. Additionally, neither of the showers is producing hot water. We also noticed a few stains on the sheets and pillows, and the blind handle is broken as well also a cockroaches big and small. When I called the front desk to make them aware of this situation, the man stated “it’s just one bug” when in fact there was multiple bugs and it made this stay very uncomfortable to the fact that I left early. Overall, one out of 10 I will give this day a five. There was no proper communication. There was no hot water. The freezer did not freeze, and there was also children running above our heads.