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Staff was welcoming. Continental breakfast was above average. We stayed in a 2bdr/2ba suite and just had a couple of minor annoyances with the room. The shower head was seemingly broken and there was cardboard folded and wedged in so that it would stay on the rod. If you touched it at all, it'd just fall off. The sink sprayer also did not stay up at the base of the faucet - it just dangled there in the sink. It made it a slight pain to do dishes. Neither problem was the end of the world, but attention to detail and the little things can be impacted. Upon checking in (stayed Wed-Mon), we had asked for room cleanings (towels, bedding, and trash) for Friday and Sunday. They only did that Friday. We had to call the front desk for towels ourselves after getting back to the room from a full day of being in 100 degree weather and sweating to find we had no clean laundry. Again, not the end of the world but it caused disappointment after having a much better experience there the year prior.

The room was very clean and comfortable and the breakfast was a huge bonus to start our day. Would definitely recommend this hotel if your visiting Chicago.

Front desk staff was super helpful and enthusiastic. Smooth check-in, and checkout.

Very clean nice view

This hotel was located perfectly to see downtown Chicago. The rooms were beautiful and the staff was wonderful. We had booked some mobility scooters to get around downtown. We had no issues getting them up to our rooms.

I liked everything except that the air conditioner in the hotel hallway was too cold

We traveled with four kids. There was a noticeable lack of other children around. However the property was prepared to have them around. There was an entire play room with brand new puzzles and gently used toys to play with. The pool was usually fairly empty so my kids had fun there. The basketball court was generally empty as well. We got a lot of use out of all three spaces. The staff was friendly and helpful. And the coffee shop downstairs was a frequent stop as well.

Wonderful staff, from the moment we were greated at the reception to interaction with the cleaning crew. The ladies were friendly and helpful. The restaurant offered pretty good deals for breakfast. Room was truly impressive, the urban view and just excellent AC system. If again in Chicago, I will come back because of location and reasonable price.