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Polo Vacation Packages

Clean, quiet, decent food, friendly staff and nice rooms. Close to several places to eat and local entertainment. Not sure what else anyone would expect from a hotel.

I liked everything except that the air conditioner in the hotel hallway was too cold

Staff was welcoming. Continental breakfast was above average. We stayed in a 2bdr/2ba suite and just had a couple of minor annoyances with the room. The shower head was seemingly broken and there was cardboard folded and wedged in so that it would stay on the rod. If you touched it at all, it'd just fall off. The sink sprayer also did not stay up at the base of the faucet - it just dangled there in the sink. It made it a slight pain to do dishes. Neither problem was the end of the world, but attention to detail and the little things can be impacted. Upon checking in (stayed Wed-Mon), we had asked for room cleanings (towels, bedding, and trash) for Friday and Sunday. They only did that Friday. We had to call the front desk for towels ourselves after getting back to the room from a full day of being in 100 degree weather and sweating to find we had no clean laundry. Again, not the end of the world but it caused disappointment after having a much better experience there the year prior.

Awesome stay!

Staff was very friendly and helpful. Room was clean. Free coffee and fruit in the AM.

A hidden gem in the heart of the Gold Coast! Wonderful staff! Shout out to Steve! He made us feel right at home! Coffee machines in the room were amazing, the coffee was delicious! Thank you to all the staff for all that they do! Til next time!

Amazing and beautiful hotel with caring and helpful staff!

It was an amazing hotel!