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I am giving this hotel 3 stars because I was not informed that the hotel was undergoing renovations. The balcony window in my room was completely covered by a tarp blocking the view and making the room feel dark and closed in. Other than that the room was clean and comfortable. Better communication about the renovations would have made the experience much better.

Location was perfect!

The atmosphere was very impersonal. Staff were not responsive or welcoming. Lobby was too dark and very loud. The room did not have good lighting. Room was clean. Great location for walking in the greater downtown area. Not clear that the $20 credit couldn’t be used for alcohol so we lost some of the credit. Doors that were supposed to be accessible only by key card after 8 pm were always open to the general public so safety was a big concern. Elevator use was not based on key card access. This would not be our first choice of hotels if we return to Toronto in the future.