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Front desk customer service was awful. The worst

Cutest little walk to the back of the property! Our little house was so beautiful! Loved every minute. The manager responded so fast to all questions before and during our weekend. Would love to stay again!

Great property!

The hotel front desk staff was excellent as well as the maintenance team. I would rate this hotel an OVERALL 7.5. My issue which is huge is I used Valet Parking. I had a VERY early flight to depart on 6 September. I arranged the night before with valet parking to leave my car keys at the checkout desk the day before on the night of the 5th. As the valet parking attendant informed me they closed at 11pm and reopened at 6am the next, they communicated they would leave my keys at the front desk since I had to depart by 4am to catch my 650am flight on the 6th. Lo and behold, my family and I go to checkout and my rental vehicle was NOT out front as promised nor were my keys left at the front desk. I had to go retrieve my rental vehicle with the assistance of the clerk at the desk (who was excellent by the way) from where it was parked. This caused delays and panic. I am extremely disappointed given that at 10:53 pm on the 5th of September I visited the front desk and was ASSURED all was taken care of. Other than the inconvenience and panic caused by Valet, it was a great experience.