Search Deals on

Pratteln Vacation Packages

Very friendly Innkeepers!

They claimed to be an air-conditioned hotel but our AC did not work and several other guests that I spoke to also had non-functioning air conditioning. We stayed for three nights because the conference was nearby and there was no effort to repair any of the guests' units. It felt like this is their scheme. Charge for AC rooms but only apologize when they don't work. When we requested a partial refund for the lack of AC, they ignored the request.

Unfortunately, our experience at this hotel was extremely disappointing, particularly regarding safety and customer service. Throughout our stay, we experienced repeated electrical failures, accompanied by loud bangs and visible sparks coming from the bathroom light. Alarmingly, my friend was showering when one of these incidents occurred, posing a serious potential safety risk. Although we were informed that maintenance work was taking place, we received no prior warning about the electricity failures. On one occasion, we had to ask twice before staff restored the power. Despite the problem occurring repeatedly, staff made no effort to contact us or provide updates. We were left to chase them ourselves. By Saturday evening, we were finally offered another room, but this was far too late. Additionally, staff entered our room without any indication that housekeeping was required. Yet when we specifically requested our room to be cleaned on Saturday morning, nobody attended. Overall, the lack of communication, poor customer service and, most importantly, serious electrical safety concerns made this an unacceptable experience. Very disappointing.

We love our room and the breakfast was excellent with lots of choices. Front desk staff were very friendly. The only suggestion I have is to provide detailed instructions on arrival - e.g. hotel reception is on the 6 floor，there’s separate elevator for parking and the hotel. For international travellers make sure all communications are in English ☺️