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Prospect Vacation Packages

Excellent staff and very clean facilities, including room, exercise room, and lobby. Backup plans for coffee/gift shop being open should be made as one day it was closed during prime morning hours. Only negative was it's right in the bar zone between Church and Chapel. If you are there Friday or Saturday, plan on being up quite late.

The parking situation is very unclear. There is a small sign far from the lot that warns of towing but nothing in the area where you park. No significant warnings in communications with host.

Was unable to enter the unit as the key was not available in the Lockbox. Landing (the rental company) was unable to locate the key, which was apparently with the cleaning staff, who were unavailable. We ended up having to rent another property for our visit.

Nice staff

We recently stayed at Hyatus Downtown at Yale and had a good experience overall. The building is convenient and easy to access with a designated parking spot and the apartment unit felt modern, bright, and welcoming. Other highlights of the property are definitely the building amenities; having access to a fully equipped gym and a rooftop is a plus. The location is practical, positioned centrally between local businesses downtown New Haven, and some surrounding low-income blocks. To elevate the apartment to a true 5-star rating, a few maintenance and housekeeping details need attention. The throw blanket in the main room needed a proper wash before our arrival. The bathroom also felt somewhat average compared to the rest of the unit, the lighting was dim and needed a lighted mirror, while the vanity counter and tub/shower combo were somewhat worn down. Overall, it was a solid 4-star stay with great building features and a nice welcome bag with snacks.👍

AC wasn’t working properly. Elevators weren’t clean.