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Puerto Pilón Vacation Packages

I contacted the hotel a few days before arrival to ask about early check-in or storing my luggage. I explained that I had three suitcases and would arrive around noon. The manager responded and was accommodating, and I followed up again on the day of arrival for details. However, when I arrived, I discovered the elevator does not work and that I had to carry my suitcases up three flights of stairs. There was no front desk, just a restaurant, and no one available to assist. I messaged the manager to point out that I had not been informed the advertised elevator was not functional, but received no apology or acknowledgment. The cleaner tried to help, but my suitcases were too heavy.

Hotel was very nice and a great location. Rooms are a little small but enjoyable stay.

La localización del hotel la amabilidad del personal

Clean room, spacious for family’s with kids. Delicious buffet breakfast. 5/5 stars. Just the pool hours are short and the pool is small and only 4.5ft.

Love it

Amazing service