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Punaluu Vacation Packages

When we first arrived we were disappointment by the condition of the property. It could use some attention and a remodel. The staff though was great, amazing location, and after a day it grew on us. Our room overlooked a pretty filthy rooftop which was not great, but our room was clean and just what we needed. The AC system is small and not great but compared to not having AC at all it cooled the room up after a couple of days. Thankfully there were also fans. Overall we had a great stay and would return. Parking is a nightmare in the area and expensive for overnight parking and nearly impossible to find street parking.

The resort itself was very nice, we just had a room (51) that was in need of repair and cleaning. I know there was flooding earlier in the season that may have accounted for our buckled, peeling and rotting floors, and doors that were falling apart, but it wasn’t what I was expecting without notice and the option to cancel. Staff responded quickly when asked to clean the dirty cabinets and repair the jammed closet door and staples that were sticking out of the bedroom door. Our biggest disappointment was the air conditioning. The photos clearly show an AC in each bedroom, but our unit had only one noisy, old unit in the living room which necessitated leaving bedroom doors open (awkward when traveling as two couples) and never cooled the bedrooms well enough to be comfortable. Kitchen was convenient, banana bread at breakfast was yummy, beds were comfortable and staff were friendly. Just don’t be surprised if your room is much older and more poorly maintained than the photos.

We had 3 adults staying there. It was advertised for 3 adults, however, the futon foldout was only big enough for a kid. We took pictures of our adult kids and their heads went over the futon. However. After complaining, the owners dropped off a double/queen blow up mattress, about the 3 day into the stay, meanwhile one of the kids had to move into our room. So, bad news, the room was not set up for 3 adults, but good news after days of complaining, the bed was corrected.

More charge that I paid when I made the reservation

Everything was perfect! Thank you to the Marbella Team, our stay was excellent. We enjoyed everything Mākaha valley had to offer. Especially the amazing sunsets! 10/10 would recommend

No beach or umbrella chairs, you beed to pay $60 for 2 hrs and $80 for 4 hrs, The Ritz employees treat you like you very dismissive as you are in turtle bay village but not associated with the ritz. I give this listing a 0.