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Río Congo Vacation Packages

great place.

The staff were professional and some were very helpful. Of particular note was the very helpful and respectful demeanor of Sebastian and another bellman whose name I regret not getting! The unnamed bellman would open our UBER door as if we were celebrities! I recognized even more how special this was when I observed the others not doing it. This bellman is a white slender faced and slender built male...he always looked both focused and serious about his job. I honor the way he made my family feel. Sebastian was a very nice and when my family asked questions, he was very helpful! These two in particular were my/our bright spots! They made us feel welcomed! In respect of the cleaning, the lobby area was very nice and smelled nice, though the scent when I first arrived appeared a little strong. My issue with cleanliness always came from the carpet on my floor (25th floor). The carpet always appeared as if it were not vacuumed...particularly in the front of my room door, and I did not like this. I stayed in the family suite at 2535...Also, I was expecting at least to have a microwave in my family suite. This was an inconvenience. The room was not anything really special in my view, but it did accommodate our family. Overall, the hotel can be an excellent location and place to be if more attention is paid to cleanliness. As for the breakfast, we enjoyed it! The staff there were very helpful. I would not return with my family particularly because of these inconveniences.

At ok

We loved the location, the room was spacious and comfortable. Staff was very polite and helpful. Kimberly at the reception was excellent. We will be coming back again. Thank you

Arrived at ny 12 noon check in per my registration with a couple of bags of perishable items to cook over the stay. Once I arrived I was told that they do not do check in until 3 PM. I showed them that the check in per my reservation was at 12 noon and that I had purchased food that could not sit in a hot car for three hours. I was told that they would expedite the room cleaning and inform me soon on the check in. I returned in 45 minuted and there was another associate there that stated that they would not be checking me in until 3 PM. I again told them about the perishable items and my check in time being 12 PM and they told that was not their problem. I asked to speak to a supervisor and then had to drive to another building to speak to him. After another 45 minutes of speaking to him to figure out what to do I was allowed to put items in the refrigerator of the room. 1 1/2 hours of ny food sitting in my car in the hot son. They finally allowed me to enter the room at 3 PM even though my check in time was 12 noon. The hot water also did not work in the master bedroom although it was fixed 1 hour before my check out time.

Nice apartment ! Clean and great location