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Rochester Vacation Packages

It’s not a bad property but needs some maintenance and updating. The front desk staff was wonderful. Our rate included breakfast, and honestly we should’ve just bought it from the cafe. They didn’t have enough help. So the buffet was half empty and what was there was cold. We were never even offered water or coffee, and I had to go find silverware myself. Was there no management that was checking on things or finding a solution? The cafe was great, she was pleasant and helpful, and very efficient. It’s not horrible here, but just misses the mark for what we’d expect from a Crowne Plaza.

Very clean, updated. They were paining the outside railing while we were there. Nice staff. Free breakfast was very good and clean. Highly recommend

The hotel is showing some wear, but overall a good stay. Fitness room a little small, but useable.

The only reason I didn’t give the amenities five stars is that there was no mini fridge in the room. Outside temperatures were in the 90’s during our stay and keeping bottled water cold required surrounding it with ice in the ice bucket. The ice machine worked great, though.

Pe

The TV service didn't work, there were a couple of burned out light bulbs in my room and the light switch by the door did nothing so I almost tripped going into the room. The free breakfast was in the lobby which would have required me to be buzzed in. The front desk did not check my id nor did he tell me where any amenities like the ice machine was. The a/c while off when I got in the room worked quickly and kept the room cool. The bed and sheets were clean and soft.