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Rock Spring Vacation Packages

Charged a pet fee. Never did before. Room was ok for our needs.

Quiet, spacious, many commodities, comfortable, AC and heating in good working condition, well equipped.

Where do I even start? This is by far the worst experience I've ever had. I arrived at 11:30pm and didn't know the lobby shuts down at 10:30pm. They had a sign to call for after hours check in, so I tried twice with no answer. Called Hotels.com and they couldn't get anybody at the Hotel, nor could they help me with anything else. I had to find another hotel at midnight. I was in town for a church event, and I had well over a week reserved. The next day they said they had internet and phone issues, but I heard of a similar experience by others later after we'd been there a few days. Still waiting for the promised refund of the night I couldn't check in for. You never know when the front desk is open. Their posted hours are 9am to 10:30pm, but we've been down there within those hours and their frontdesk window was closed. You have to bring towels down to them to change them out, but you have to find time during the day to do it and hope they are open. The rooms have nothing included. You have to pay extra for a coffee pot, cups, silverware, plates, all of it. I also got a noise complaint for footsteps?! This place is nuts. We were barely even in there during the day, and we heard footsteps every morning and evening. Walls are paper thin. No jumping or running by us. So just be aware, walking in your room might make you a policy breaker. I never want to come back here. They make you feel like they wish no guests were actually there to bother them.