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Saint Helena Island Vacation Packages

Loved it!

The room was spotless, clean and appeared to be recently upgraded. The access to the beach was great and the storage box full of beach toys for children that previous vacationers left for others to enjoy was a wonderful idea.

The staff at the front desk appear helpful until their not. When checking out Saprina who was extremely Helpful when checking in, I Requested a print out receipt. It wasn’t provided I could say it was an over site, however I called back 3 days later to request my printed receipt and Renee at the front desk sent it right over , I opened to Find I was charged for my valet after speaking to Saprina it was cover in my booking. Called right back , Renee kept putting me on automatic hold . I kept calling back she then answered advising she issue the refund - I requested a revised receipt . I had to keep calling back , she then answered placed me on hold. , processed the refund and the receipt email while I was on hold . I call the concierge to assist. Renee took me off hold , when I shared my email refund came through she chuckled. Very unprofessional and not JW Marriott quality. It hard to get quality people - for the kind of money spent- that is poor quality service for customer service. I am certain JW record calls , the call process occurred thursday 10/1/26 started 3:52pm-4:10 pm.

everything was nice and clean. I would recommend this property to anyone.