Search Deals on

San Dimas Vacation Packages

Walked in the room and walked out Room had roaches and mice walking around Blanket looked dirty The room had an awful smell The worker offer another room but it was the same The picture on the website showed a nice looking place but once you see it real bad

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

Finding the property was our biggest challenge. The directions were a bit confusing, and there wasn't a contact number provided, so we had to search online to call for assistance. Once we reached the staff, we learned the property is located at Heroes Garden on top of the hill. We ended up driving around the beautiful campus while looking for it, which turned into a nice sightseeing experience. Parking is free but limited, so I recommend ride-sharing or carpooling, especially for larger groups. The staff truly made our stay memorable. Everyone was warm, friendly, and professional. Special thanks to Sherry at the front desk for her helpful recommendations and local tips. The onsite housekeeper was also kind, patient, and happy to answer all of our questions. Please note that this property is designed for peace and relaxation rather than resort-style amenities. There is no pool, spa, gym, café, or restaurant on site. However, DoorDash is available, making it easy to enjoy meals from excellent local restaurants without reservations or long waits. The room was beautifully maintained, and the views were breathtaking. We loved overlooking the lush green landscape, the Pacific Ocean, and the beautiful blue sky. The peaceful garden and infinity-style water feature overlooking the ocean were especially relaxing at the Heroes Garden. Hearing only birds and crickets made it feel like a true escape. We felt like we had found our second home and will definitely be back!

having a pool there was nice. wish the food was on site and / or could bring cocktails back to the room

Feels like home

The check in staff member was especially helpful. I will recommend this establishment to all my family & friends.

None