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I contacted the hotel a few days before arrival to ask about early check-in or storing my luggage. I explained that I had three suitcases and would arrive around noon. The manager responded and was accommodating, and I followed up again on the day of arrival for details. However, when I arrived, I discovered the elevator does not work and that I had to carry my suitcases up three flights of stairs. There was no front desk, just a restaurant, and no one available to assist. I messaged the manager to point out that I had not been informed the advertised elevator was not functional, but received no apology or acknowledgment. The cleaner tried to help, but my suitcases were too heavy.

Desayuno super bueno. Excelente ubicación con acceso exclusivo al Mall a través de un puente peatonal. Cerca de Avenida Balboa donde se ve el mar. Lo único fue que éramis 3 huéspedes y siempre dejaban 2 qguas y 2 toallas y había q estar llamando para que subieran 1 más.

In the middle of the old town, lovely rooftop. Beautiful apartment. Easy check in. WhatsApp line is available if anything was needed or if we had questions.

Love it