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Santiago Vacation Packages

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I would highly recommend, the service I received was impeccable and just a wonderful experience! I was a bit hesitant regarding the location but once I got there, it turned out to be perfect. The concierge staff was such a pleasure to work with especially ‘Jerry’, who provided recommendations and information. This was such a blessing to us. I would stay here again in a heart beat. It’s a must stay!

Nice place for a 1 night stay. Nothing fancy. Rooms and hotel a little outdated but the breakfast was good. So a nice place for a 1 night stay during a layover.

The hotel lives up to its boutique name and the vibe fits perfectly in the beautiful Casco Viejo neighborhood. My room was lavishly decorated. The included breakfasts are much elevated from a typical breakfast buffet offering. Each day’s meal consists of a fresh fruit bowl, a full entrée from the menu, juice and coffee. The staff were all welcoming, attentive, and took so much pride in their work.

Housekeeping did an excellent job cleaning the room daily. However, there were some maintenance items that needed attention. Half of the plug receptacles in the room were inoperable. The frosted glass wall between the bathroom and room was very pretty. However when anyone got up in the middle of the night to use the toilet, the lights shined right through and lit up the entire room. All of the staff were very friendly and very helpful. They made our stay pleasant. The daily breakfast buffet had a wonderful selection of dishes and fresh juices. Everything was delicious. The bar and restaurant at the pool had good drinks and food. However, I did not like the policy of no outside food or drinks when sitting at the pool. So if you purchased something from the coffee/snack shop you could not take it to the pool area. Additionally, after spending a day in/at the pool, we were told we could not take the towel out of the pool area. Couldn’t take a piece of fruit out of the breakfast buffet. Too many restrictive rules. The employees acted like they were the police at every area of the hotel. When I questioned one of them asking why they are acting like the police, he replied that he would get in trouble if he let anything slip. It appeared he was being watched. Not just him, but all of the employees. I was not intentionally trying to break any rules. I have stayed at many other Riu Resorts in different countries and I did not feel like we were policed everywhere like at this resort.