Search Deals on

Saugus Vacation Packages

Your staff is Five star! Hotel needs updating badly. My far the worst Four Seasons we have stayed in. On the day of check-in, our flight was delayed and we got in at 2:30 in the morning had room service and it was an edible. Your staff indicated they would remove the charges, but I see we were still charged for them as well.

The best part is the hotel's staff - at the entrance, desk, restaurant, floor - all were amazing in their professionalism and service. The common areas are beautifully decorated and kept very clean. Our room was small but cozy, the bathroom did feel confined somewhat. The bed was comfortable, the black-out curtains served their purpose well, and the floor was generally quiet despite a busy weekend. The room looked clean; however, there were some stains on the robes and towels, as if they were not thoroughly laundered. The breakfast restaurant is gorgeous, and the food was delicious and very fresh. However, if you look for breakfast buffet, there is none. The Fed restaurant is superb. Many historical sites are within a walking distance, and the neighborhood is crowded but relatively clean and safe, for a big city.

We enjoyed our five-day stay! The apartment was nice, the beds were very comfortable, and the building was secure. Everyone we encountered was friendly, and we felt safe throughout our visit. Another reviewer mentioned that the complex has a college-apartment feel, and I’d agree, but that wasn’t a problem for us. A couple of things to keep in mind: If you’re traveling with kids or planning to watch TV, the smart TV uses Roku, and we couldn’t get past the “sign into Roku” screen. Also, parking costs extra, and you MUST keep your parking ticket displayed on your dashboard. This is mentioned in the listing, but it’s easy to overlook when browsing lots of places. We had no parking issues, but we did see another guest encounter a problem. The host was fantastic and very quick to respond. Overall, we had a great stay and would happily stay here again!