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Scranton Vacation Packages

The room walls and doors were very dirty. The customer service was good.

Such details! Beautiful art everywhere! Hidden gem!

I had a disappointing experience with the night-time front desk service during my stay. I called ahead to ask a question and was placed on hold for approximately 10 minutes before I ultimately hung up. I tried calling back a few minutes later, but no one answered. When I arrived to check in, I waited several minutes at the front desk before the same representative emerged from the back office, still on her cell phone on what appeared to be a personal call. I want to note that this was not representative of my entire stay. The morning front desk representative was pleasant, helpful, and provided excellent service. The inconsistency between shifts was disappointing, and I'd encourage management to address the night-time front desk experience.