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The staff was extremely accommodating, it was marathon week so I understand things can be tough, my issues were with the room as a whole. The shower would leak into the bathroom and completely cover the floor and when I informed staff I was having flooding problems they said oh it’s the shower curtain as if it’s a common issue. The wall paper in the bathroom was peeling off the wall. Tv guide didn’t work so you get to play channel roulette. On the plus side staff was great and they provided cold drinks in the morning, ac works really well

Good location, nice room and buffet breakfast!

The stay was all good as represented on the site!

Beautiful location by Chicago river. We used parking with spot hero app and valet was very helpful,in showing us how to get to our parking location. Room was spacious and clean. Beds were comfortable. Staff was helpful

The room was very small. The espresso machine had no counter top to set it on. The toilet had a long red streak on it. The beds were fine but squeaky. Could hear noise from other rooms and the street, even on the 14th floor.