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Somerville Vacation Packages

Convenient location. Complex is definitely college living environment but unit was clean. We discovered the first morning that the coffee machine didn’t work and the one shower was very slow to drain. Made a report right away via VRBO . They responded approx 24 hrs later and they asked us to submit videos of what was wrong and asked permission for maintenance to enter the unit to make repairs. We said yes and sent the videos but no one ever came and no other communication was received from owner. We were only there for 3 nights so we had to have our morning coffee delivered each morning. Thankful we didn’t have more serious concerns.

On our stay we had paid for 2 rooms. 2 persons were in one room . The other room was myself and my wife but Encore charge me for an extra person. We were also guaranteed 50 dollars for each room for meals. . So we got billed for an extra person, the billing was wrong they didn't give us $50.00 for each room for dining. So we called Encore No help at all you can't talk to anyone to help you. They suggest that you email Guest Services so we did no help at all they don't care about their customers. Nice place bad customer service would not go back.